Managing your payments, invoices, and activating, renewing, or canceling your (trial) subscription depends on where you made the purchase: via the RouteYou website or via the RouteYou app (Google Play Store or Apple App Store). Because in-app payments are processed directly by Apple or Google, specific steps apply per platform for cancellations and refunds.
Choose the operating system that matches your device.
PLEASE NOTE
Deleting your account does not automatically cancel your subscription
If you delete your RouteYou account while you still have an active in-app subscription via Google Play or Apple, the payment will continue in the respective app store! RouteYou cannot cancel in-app subscriptions for you. Therefore, always make sure to cancel the subscription in the Google Play Store or App Store before deleting your account.
- Open the Google Play Store on your device.
- Tap your profile icon in the top right corner.
- Tap Payments & subscriptions and select Subscriptions.
- Select RouteYou from the list.
- Tap Cancel subscription and follow the on-screen instructions.
- Open the Settings app on your iPhone or iPad.
- Tap your name (Apple Account) at the top.
- Tap Subscriptions.
- Select RouteYou from the list of active subscriptions.
- Tap Cancel Subscription (or Cancel Free Trial) and confirm your choice.
DID YOU KNOW?
At https://reportaproblem.apple.com/ you can view an overview of all your Apple purchases and request a refund directly if needed.
Subscriptions purchased directly via the RouteYou website can be managed through your personal purchases page.
In your purchases list, find your most recently purchased subscription. There you will always see the "Renew" section:
- If you previously activated the 'Auto-renew' option, you don't need to do anything else. Your subscription will renew automatically on the specified date via the payment method you chose upon activation.
- If your active subscription does not renew automatically, you will see the 'Renew your subscription here' option. Click this to be redirected to the checkout process on RouteYou and choose your desired renewal period and payment method.
The renewal will, of course, only take effect after your current subscription expires.
How you cancel your subscription depends on how you purchased it:
-
Canceling a subscription with auto-renewal:
If you purchased a subscription via the website with auto-renewal, you can turn this off yourself at any time:- Go to your purchases page
- In the list, go to your most recently purchased subscription.
- In the 'Renew' section, click 'Stop auto-renewal'.
Your subscription will now end on the indicated expiration date and will not renew. Until that date, you retain all benefits of your paid account.
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Standard subscription without auto-renewal:
If you previously chose a one-time payment without auto-renewal, you don't need to do anything. On the purchases page you can see when the period ends. After that date, your account will automatically and free of charge revert to a RouteYou Free account. -
Canceling within the statutory cooling-off period (14 days):
If you purchased your subscription via the website and wish to withdraw within 14 days of purchase, send an email to support@routeyou.com stating your account name and invoice number (if available) to request a refund.
If you want to change your payment method for future auto-renewals, follow these steps:
- Go to your purchases page
- In the list, go to your most recently purchased subscription.
- In the 'Renew' section, click 'Stop auto-renewal'.
- Next, click the 'Renew your subscription here' button that appears. You will be redirected to the checkout process on RouteYou.
- Complete the renewal and select the new payment method of your choice.
You can choose to reactivate 'Auto-renewal' with your new payment method here. You can also choose to wait until the end of your current subscription period. We will send you an email reminder in good time.
You can easily request an invoice during the checkout process. Under the payment methods, check the option 'I want to receive an invoice'. Additional fields will appear where you can enter your company and billing details (including VAT number).
After payment is completed, the invoice will be generated automatically and emailed to you within a few business days. You can also always find previously issued invoices from earlier website payments on your personal purchases page.
Click here for more information on canceling a purchase and requesting a refund.
You can always view your purchase history via your personal purchases page.
The available payment methods vary depending on the chosen checkout process.