Managing your payments, activating or stopping your (trial) subscriptions depends on where you made your purchase.
Choose the operating system that matches that of your device.
The app allows you to pay for your upgrade with the payment method linked to the Play Store. You can manage these upgrades in the Play Store app.
- Open the Play Store on your device
- Tap your avatar at the top right and select "Payments and subscriptions"
- Tap "Subscriptions"
- Tap "RouteYou"
- Here, you can manage your subscription.
The app allows you to pay for your upgrade using the payment method linked to your Apple ID. After you have made your purchase, you can manage your payments through the subscription linked to your Apple ID.
- Go to the settings on your iPhone
- Tap "Apple ID, iCloud, Media and Purchases"
- Tap "Subscriptions"
- Select "RouteYou"
- Here, you can check to see if your subscription has an automatic renewal. If it does have an automatic renewal, you can also disable the automatic renewal here.
PLEASE NOTE
To see a detailed overview of your purchases, go to https://reportaproblem.apple.com.
Payments and subscriptions activated through the website, can be managed through your personal purchases page.
Actions:
Go to your last purchased subscription in the purchase list. There you will find the section "Renew"
-
- If you activated the "Automatic renewal" option for your subscription, you do not need to do anything. Your subscription will be renewed automatically on the indicated date, using the payment system you selected at the time of activation.
- If your active subscription does not renew automatically, you will see the option 'Renew your subscription here' if you click on it, you will be redirected to the payment procedure on RouteYou and you will be able to perform an (automatic) renewal using the payment method of your choice.
Of course, the renewal will not take effect until the active subscription expires.
TIP
And there's more because if you renew a subscription before the end date we give you the advantage of doing so at the same price you paid before. So as long as there is no interruption, you keep enjoying the same subscription price. You can get the same effect by activating "automatic renewal". But that doesn't work with all payment methodes.
This is particularly interesting when there would be a price increase on the standard price of a subscription. This benefit does not apply if you enjoyed a one-time discount. In that case you will pay the standard price the following year.
If you activated the "Automatic Renewal" and would like to cancel it, you can easily do so by following these steps:
- Go to your purchase page
- In the list, go to your last purchased subscription.
- Under the "Renew" section, click on 'Stop automatic renewal'.
Your subscription will now no longer be automatically renewed. We always mention when your subscription ends.
If you want to change your payment method, you can easily do so by following these steps:
- Go to your purchase page
- In the list, go to your last purchased subscription.
- Under the "Renew" section, click on 'Stop automatic renewal'.
- You will now see the option "Renew your subscription here" appear. If you click on this, you will be redirected to the payment procedure on RouteYou.
- You can now perform a renewal with another payment method of your choice.
You can opt to reactivate the 'Automated renewal' here. Or you can also wait until the end of your current subscription period. You will receive a renewal reminder from us.
To pay by bank transfer, you must uncheck 'Automatic renewal' during the payment procedure as this combination is not possible. Once this is done, the option 'bank transfer' becomes clickable.
After you click confirm, you will receive the necessary instructions to make the transfer: an account number, a structured communication and the amount to be transferred
You can easily request an invoice during the payment procedure. To do so, activate the option 'I want to receive an invoice' under the payment methods. Additional fields become visible with which you can provide all necessary invoice data.
After confirmation, RouteYou will trigger an automatic request. We will then send you a digital invoice within a few days.
- If you have purchased a standard subscription without activating 'automatic renewal', you can check on your purchase page o see when it expires. If you do not take action, your paid account will automatically be converted to a RouteYou Free account at the end of your subscription period. You will still have access to the free RouteYou basic functionalities.
- Got a subscription with 'automatic renewal'? We explain above how you can stop it.
- You can cancel a subscription within the statutory period of 14 days. You can submit your cancellation request via support[at-r.]. If you have passed the statutory 14-day period, a refund is no longer possible.
Read more about it here.
- You can also delete your RouteYou account at any time. This also leads to the termination of a subscription and any associated payments. This does not mean that the 'unused time' will be refunded. A refund is only possible if it is requested within the statutory 14-day period.
Click here for more information on canceling a purchase and requesting a refund.
You can always view your purchase history through your personal purchase page.
Available payment methods vary depending on the payment process you choose.