Refund: I want to cancel my purchase

  RIGHT TO CANCEL:

A purchase can be cancelled within the statutory period of 14 days.
After the statutory 14-day cooling-off period has expired, it is no longer possible to receive a refund.

RouteYou App Website

If you have made a payment via the app, then the procedure depends on your operating system.

 

Android - Google Play Store

  Please contact us via the contact form.

Provide your transaction number from the Google Payment Center when submitting your request. We need it in order to retrieve your payment and then initiate the refund.

  You can retrieve your transaction number in the Google Payments Center, under the transaction data. The transaction ID begins with "GPA."

  The amount is refunded via the payment method you have stored in your Google account.

iOS - App Store

  Please contact the App Store if you made your purchase via iOS.

You'll find the information for this on the Apple website. The payment is only handled by Apple. We have no access to the transaction or the payment.

TIP
We recommend that you always make your purchases through the website. That way, we can guarantee the best possible service.

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